We operated by “MUJI net store”, we confirmed that the situation in which the subject to unauthorized login by a third party other than the registered customers person in question has occurred.

Method of this fraud login, as well as unauthorized login you have received in the previous August, ID that may have leaked from other services were utilized (email address) Password ※ “list type account hacking (list type attack) which had been done by the technique of “.

However, the last of unauthorized login later, measures were carried out in our (character authentication and constant monitoring) result, it was able to minimize the damage this time.

However, even this time, for customers that use our the “MUJI net store”, will come to apologize for any concern, inconvenience, apologize. In addition, both the police authorities with regard to this matter will respond in consultation.

With regard to the future, we hope to further hit the measures in order to raise the security level. For release and we are guided by website.

And concerning the following this occurred situation and I would like your report.

※ “list type account hacking (list type attack)” for
a third party to obtain the ID · password of others by any means, to attempt to log in to various sites using as lists these ID · password in, cyber attacks that make browsing of personal information

Read more →

We operated by “MUJI net store”, we confirmed that the situation in which the subject to unauthorized login by a third party other than the registered customers person in question has occurred.

Method of this fraud login, as well as unauthorized login you have received in the previous August, ID that may have leaked from other services were utilized (email address) Password ※ “list type account hacking (list type attack) which had been done by the technique of “.

However, the last of unauthorized login later, measures were carried out in our (character authentication and constant monitoring) result, it was able to minimize the damage this time.

However, even this time, for customers that use our the “MUJI net store”, will come to apologize for any concern, inconvenience, apologize. In addition, both the police authorities with regard to this matter will respond in consultation.

With regard to the future, we hope to further hit the measures in order to raise the security level. For release and we are guided by website.

And concerning the following this occurred situation and I would like your report.

※ “list type account hacking (list type attack)” for
a third party to obtain the ID · password of others by any means, to attempt to log in to various sites using as lists these ID · password in, cyber attacks that make browsing of personal information 

Read more →

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Dear Customer

This time, the loss of “external hard drive” that contains customer information of Corporate is in MUJI Yurakucho is we found. That was apologize a lot of inconvenience to customers, apologize. With regard to customers who had described the lost customer information, as well say individually apologize, I will report the history and future correspondence below.

In addition, in the fact of unauthorized use of information not currently have been confirmed.

1. About the situation of the accident

July 5, and use the “external hard drive” as a display at 1:00 p.m. to 14:00 and 15:00 to 16 at the performed organize storage seminars. The same day 16 at discovered is that there is no the hard disk drive. Office, I’ve investigated the store, we were unable discovery.

2. a lost customer information

At MUJI Yurakucho, of Corporate whats Request a quote and order to the corporation in charge of this shop in until 2007 – 2011 “company name”, “address”, “contact name”, “phone number “and your personal information that we have is the delivery through its Corporate,” name “,” address “(136 persons). In addition, the phone number is in this, credit card information is not included.
In addition, purchasing and information when ordering other than Muji Yurakucho corporate focal points is, is not included in any of the hard disk.

3. Future of the corresponding

For the appropriate customers, we will contact you individually.
Regarding the inquiry, but is actually trouble, please contact the following toll-free number.

■ Contact Us

Ryohin Keikaku Inc. your room

Toll-free (free) 0120-64-0964

Hours:AM 10:00 ~ 6:00 pm (I include Saturdays, Sundays and holidays)

4. Measures to prevent recurrence

We take this situation very seriously, personal information will strive to document management and thoroughly done to prevent recurrence of the environment that have been described.

Continued patronage Thank you truly look forward to your patronage Muji.

This time, there is a corruption of the production line at the factory that manufactures the raw materials of Muji we sell “Bourg-de Neige”, “strawberry Bourg-de Neige” in Family Mart, is a possibility that polyurethane resin pieces are mixed it was we found that it is. There is no report of damage currently, but absolutely sure, you will be voluntary recall products. In addition, this polyurethane resin pieces, even if you’ve eaten by mistake by any chance, there is no impact on the human body.

We would therefore, If you have any products that corresponds to your hand, not to eat, although is actually trouble, and whether you have to store it was purchased, please contact the following toll-free number.

Sincerely apologize that you apologize a lot of inconvenience to customers.

Is carried out thoroughly in the future more of quality management, our willing to take all possible measures to prevent a recurrence. Kindly you look forward for your understanding and cooperation as we ask.

■ applicable commodity

Please check the expiration date (red frame), which has been described ※.